Website Terms and Conditions
Last updated: July 2026
1. Introduction
Welcome to the Make Them Smile website.
These Terms and Conditions govern your use of this website. By accessing or using this website, you agree to comply with these Terms and Conditions from the date of your first visit.
If you do not agree with any part of these Terms and Conditions, you should not use this website.
2. About Make Them Smile
Make Them Smile is a registered charity in England and Wales (Charity Number 1150013) and a company limited by guarantee registered in England and Wales (Company Number 07525980).Throughout these Terms and Conditions, "we", "us" and "our" refer to Make Them Smile.
3. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in legislation, our services or the operation of this website.
Any revised Terms and Conditions will be published on this page and will take effect immediately upon publication. Your continued use of the website constitutes acceptance of any revised Terms.
4. Use of the Website
You agree to use this website only for lawful purposes and in a manner that:
complies with all applicable laws and regulations;
does not infringe the rights of any other person;
does not interfere with or restrict another person's use of the website;
does not introduce viruses, malicious software or any other harmful material;
does not attempt to gain unauthorised access to any part of the website or its systems.
We reserve the right to suspend or restrict access where misuse is identified.
5. Information on this Website
We make every reasonable effort to ensure that the information published on this website is accurate and up to date.
However, information is provided for general guidance only and we cannot guarantee that all content will always be complete, accurate, current or free from errors.
Nothing contained on this website constitutes professional, medical, legal or financial advice.
6. Online Applications
Applications submitted through this website are subject to our eligibility criteria, supporting evidence requirements and trustee approval.
Submitting an application does not guarantee that assistance or funding will be provided.
All applications are considered individually and remain subject to the availability of charitable funds.
We reserve the right to request additional information or documentation before any decision is made.
7. Online Donations
Donations made through this website are voluntary charitable gifts.
Unless required by law, donations are generally non-refundable. If you believe a donation has been made in error, please contact us as soon as possible and we will consider each request fairly and individually.
8. Intellectual Property
Unless otherwise stated, all content on this website, including text, graphics, photographs, logos, documents, branding, design and layout, is owned by or licensed to Make Them Smile and is protected by copyright and other intellectual property laws.
The Make Them Smile name, logo and branding may not be reproduced or used without our prior written permission.
You may:
view pages for personal, non-commercial use;
print or download documents for your own personal use;
share links to our website.
You may not:
reproduce or republish website content for commercial purposes;
modify any documents or images;
remove copyright notices;
use our branding in a way that suggests endorsement or partnership without written permission.
Where third-party material appears on this website, copyright remains with the respective copyright owner.
9. External Links
This website may contain links to third-party websites for your convenience.
These websites are not under the control of Make Them Smile.
We are not responsible for their content, security, availability or privacy practices, and the inclusion of any link does not imply endorsement or recommendation.
10. Privacy and Cookies
Your use of this website is also governed by our Privacy Policy and Cookie Policy.
These explain how we collect, use, store and protect personal information and how cookies are used while you browse our website.
11. Communications
Where you contact us through this website, submit an enquiry or provide information via online forms, we will use that information only for the purposes for which it was provided and in accordance with our Privacy Policy.
Any information submitted through public areas of the website may be visible to others and should not include confidential or sensitive personal information.
12. Website Availability
While we aim to keep this website available at all times, we do not guarantee uninterrupted access.
We may suspend, withdraw or restrict access without notice for maintenance, security, technical updates or circumstances beyond our control.
13. Security
Although we take reasonable steps to protect this website and information submitted through it, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Users are responsible for ensuring that their own devices are adequately protected with appropriate antivirus software and security measures.
14. Limitation of Liability
To the fullest extent permitted by law, Make Them Smile excludes all liability for any loss or damage arising directly or indirectly from:the use of this website;
inability to access the website;
reliance upon information published on the website;
technical faults, interruptions or delays;
viruses or other harmful material transmitted through the website.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion would be unlawful, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.
15. Accessibility
Make Them Smile is committed to making this website as accessible as reasonably possible.
If you experience difficulty accessing any part of this website or require information in an alternative format, please contact us and we will do our best to assist.
16. Conflicts
Where specific terms, conditions or policies apply to particular services offered through this website, those terms shall take precedence over these general Website Terms and Conditions.
17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Make Them Smile
Email: trustees@maethemsmile.org.uk